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Frequently Asked Questions

No, you do not need an account to place an order, you can checkout as a guest.

However if you wish to be kept up-to-date with the progress of your order, it is advised that you make an account so you may be contacted on the details of your order.

Yes, you will not be charged for setting up an account.

We accept secure 3D payment by Credit, Debit Card and PayPal Online and over the phone by calling 020 3770 3206. (Please leave a message if your call is un-attended)

We provide a Track Courier Service which allows you to track the progress of your order.

More information on how we deliver can be found on the Delivery Information page.

Delivery times on all products will vary as we strive to provide you with the best quality of product.

If you have ordered an accessory or gloves, this usually takes 2-3 days.

For all other purchases, i.e. suits, jackets and trousers, deliveries take on average 2-3 weeks (~10 working days) from date of payment. This may be more for international orders (outside mainland UK).

Please note that most of our jackets, trouser and suits are supplied to order so during peak seasons (i.e. Spring, Summer & Christmas) delivery times may be extended.

We are a UK direct supply to order company so in order to keep prices low, we often process and dispatch orders to be sent directly from our very own international factory base.

Accessories and gloves are the exception as the majority of them will be delivered from the UK (mainland).

Yes, we offer a full customisation size and design service that is second to none, and built on reputation.

We have supplied regional race teams, charity sponsorship racing and individual customers with custom made leathers with logo branding as per individual requirement.

Customiser

Yes, we can provide you with an embroidered badge, plastic badge, partial or full suit printing service for your leathers.

Please contact us at rtxleathers@gmail.com to send your logos and branding designs.

Yes we can design a set of leathers for you based on your unique requirements and send you images for approval prior to order.

There is a £50 service charge for designing and supplying the art work which is deductible against your order placement.

Please contact us at rtxleathers@gmail.com for more information.

We have a 30 day exchange or returns policy. If the item is unused and in brand new condition with labels and packaging, then please request a RMA (Returned Materials Authorisation) for a return or exchange.

Please note that for refunds a small P&P and re-stock charge may be deducted on a case by case basis. For exchange only, basic postage costs apply (and size and / or additional service surcharges if applicable).

There may be a small additional re-stock fee for refunds if additional services have been provided at time of order (not applicable for exchanges). This will be stated on the RMA.

Custom made orders are non-refundable and not exchangeable. However, we can arrange a discounted replacement dealt on a case by case basis.

No, we are an internet based company who do not operate via a retail store / outlet, which allows us to keep our prices competitively low.

We do however, have an accessible office located in Leytonstone, East London, which is 50m away from the Leytonstone Central Line Tube Station (which has a Public Car Park) and you are welcome to visit us on an appointment basis.

At our office you can try on our suit or jacket samples for size and quality, place an order, or get general sizing and leathers advice.

If you wish to register your interest in visiting our office then please contact us via phone or email.

Yes, we have a size charts for gloves, jackets and trousers.

Standard leather refers to the thin under-layer skin of Cowhide and is suitable for light motorcycle wear and ideal for use as a style and fashion accessory at a relatively low cost.

Premium leather is the top 1.3mm layer of Cowhide skin, which is aniline treated giving it a softer texture and thicker grain. It is also drum dyed to allow better robustness against everyday wear and tear. We recommend the premium Cowhide leather option for robust quality everyday and track day usage for the best available protection in this price range.

Kangaroo leather is top of the range, elite grade, and supplied only with our custom be-spoke service upon request. It costs nearly double compared to Premium Cowhide due to the softness, ultra light weight, and the very high abrasion resistance properties of Kangaroo skin. This makes Kangaroo leathers the go to choice for professional racers.

The surcharge is due to the manufacturing costs to add additional leather material on the product and the added average shipping weight of the extra material used for 2XL+ sizing.

Yes, as long as the jacket and trouser chosen are ordered together and ideally of the same size or no more than one size difference apart, then it will get both full connection length zip.

For example you can match a (L) jacket to an (M, L or XL) trouser or visa versa to get a full zip. However if you chose a (M) jacket with a (XL) Trouser, it will only get an 8" rear connecting zip.

(Note: Some designs do not allow for mixed jacket and trouser sizes. This will be identifiable from the product description or you can Contact Us for further information)

The premium Cowhide leather option is perfect for track / race use. Premium leathers also come with CE approved padded armour instead of standard padded inserts.

The standard leather option is not recommended for track / race use.

If you chose the premium leather option then your leathers will come supplied with CE Approved Armour.

Some standard leathers come with the option to add CE Approved Armour.

Yes, all of our leathers are made in an official on-house capacity and we are not affiliated nor offer promotions of any company other than RTX Leathers Ltd. This allows us to offer you direct from manufacturer prices.

Furthermore, upon customer request, all our leathers are available 'without' the RTX Leathers branding applied, however this will render the apparel non-returnable.

You as the customer are expected to be fully aware of this at the time of purchase if you have requested any alterations to the design.

No, Postage & Packing is charged by weight and volume so discounts are not possible.

However, email us at rtxleathers@gmail.com if you would like to discuss bulk / wholesale order discount options that we may have available.

We will send you an 'order processed' notification within 48 hours of your payment being received which indicates your order is on our system waiting to be processed.

Check your spam / junk folder if you do not find the email land in you inbox.

If you do not receive an email within 48 hours, Contact Us

Once your order has been dispatched from our end we will send you a 'dispatch' notification which includes an online tracking number.

Our main international courier is DHL however this may vary country to country.

First check status of delivery using your tracking details. It may be the courier may have attempted delivery and has either had trouble finding your address or has not found anyone available to accept delivery as it must be signed for.

They will contact you on the daytime contact number you provided upon order, failing that, contact us confirming your address and send us your best reachable daytime telephone number.

We will pass this on to the courier service who will attempt contact with you directly to rearrange delivery.

Please bear in mind this process may take a few days, and that we do not retain information on local courier collection depots.

No, we are unable to personally contact local courier depots due to the logistics.

If you do need to arrange collection, please make this request directly to the courier when they contact you via telephone after the first delivery attempts have been made or from the missed delivery calling card.

If you believe you have provided the correct measurements at time of order but the size received is incorrect, then you will need to verify that the size is incorrect and its a manufacturing/dispatch fault before any further action can be taken.

Please email us at rtxleathers@gmail.com for a form to fill out and guidance notes on how to check your leathers for correct sizing.

We are able to provide you with customer support via email or telephone (or visit our London office on an appointment basis) in regards to correct sizing of leathers and other products advertise on our website.

Give us a call on 020 3770 3206 (or from abroad +44 20 3770 3206).

The process and timeframe for receiving your replacement / exchange will be detailed in your RMA (Returned Materials Authorisation).

Please Contact Us to discuss your concerns as we are always available to help.

Customer satisfaction is our top priority and your feedback is essential for us to continuously improve our service.