Terms & Conditions

These terms cover our product guarantee and how returns, exchanges and refunds work for orders placed on rtxgear.com. They're in addition to, and don't affect, your legal rights as a consumer.

Guarantee

All items have a one-year limited guarantee against manufacturing defects. Normal wear and tear isn't covered, and clearance items are excluded.
Guarantee claims are handled case by case, and the guarantee applies to products bought directly from the RTX Gear website.
The one-year guarantee doesn't apply to items bought through other marketplaces such as eBay or Amazon. Your legal rights still apply to those purchases.

Returns and refunds

You can return an item within 30 days of delivery for a refund or exchange. Items must be unused and in brand-new condition, with their labels and packaging.
To start a return, complete our Returns Form.
Return postage is paid by the customer, unless the item is faulty or we sent the wrong item.
We'll refund you within 14 days of receiving the returned item, to your original payment method.
If you return an item within 14 days of delivery, your refund includes the original standard delivery charge. After 14 days, delivery charges aren't refunded.
If a returned item has been used or handled more than is needed to check it, we may reduce your refund to reflect the loss in value.
Please package returns carefully and use a tracked service. We can't accept responsibility for returns lost or damaged on the way back to us.

Exchanges

We're happy to exchange sizes. Return the item as above and we'll send the replacement; a delivery charge may apply for the replacement, plus any size surcharge.
Please use the Size Guide and the size information on each product page to help choose the right size first time.

Faulty or incorrect items

Every item is quality-inspected before it's shipped, and photographed with a date stamp against your invoice.
If an item arrives faulty, or isn't as described, contact us and we'll repair, replace or refund it, and cover the cost of returning it.

Custom-made and altered items

Custom-made leathers, and items ordered with alterations or without RTX branding, are made to your specification. They can't be returned or exchanged for a change of mind.
If there's a problem with a custom-made item, contact us and we'll deal with it case by case, including a discounted replacement where appropriate. Your rights for faulty items still apply.

Full delivery and returns details are on our Delivery & Returns page. If anything here isn't clear, please contact us and give us the chance to help.