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Terms & Conditions

Guarantee terms:

- All items have a one year limited manufacturing defect guarantee subject to normal wear & tear. (This excludes clearance deals)

- All guarantee requests are handled on a case by case basis and applies to all products we sell on our website only.

- One year guarantee does not apply to items sold in other marketplaces i.e. Ebay, Amazon or anywhere other than directly on the RTX Gear website.

Refund & Exchange Terms:

- We can only issue refunds once we have received the item back & all conditions on this page are met. We do not refund any postage charges for exchange or refunds.

- We will refund / exchange items that are delivered faulty or advertised incorrectly. As standard all our items are 100% quality inspected prior to shipment, and photo date stamped with invoice.

- We do exchange sizes but this is only subject to an additional delivery charge (dependent on order) so please only use the size guide on the product page as guidance.

- For any reason for return we are unable to refund delivery charges, and may charge a restocking fee in certain circumstances, dealt with on a case by case basis.

- We can not refund or exchange an item that has been ordered with any additional requested alteration.

- We can not accept items damaged in transit so please ensure returns are packaged appropriately.

If you are unhappy with the information provided on this page or would like to know more, please contact us to give us the opportunity to resolve your concern.

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